Zerorez, Inc.: Revolutionizing Carpet Cleaning with Eco-Friendly Innovation

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🌿 What Is Zerorez?

Founded in 2001 and headquartered in American Fork, Utah, Zerorez, Inc. is a franchisor offering cleaning solutions across North America and the UK zerorez.pissedconsumer.com+15linkedin.com+15reddit.com+15. Known for its signature Zr™ Water—an ionized, alkalized, heated, purified fluid—it avoids soaps, shampoos, and harsh chemicals, promising a no‑residue, greener clean zerorez.com+5zerorez.com+5zerorez.com+5.

🛠️ The Zerorez Cleaning Process

Zerorez bases its method on the CHAT framework (Chemistry, Heat, Agitation, Time):

  1. Pre‑treatment spray followed by mechanical agitation with a Zr™ Lifter brush to dislodge embedded dirt zerorez.com+2zerorez.com+2zerorez.com+2.

  2. Zr™ Water rinse: hot, alkaline, ionized water removes debris without leaving sticky residue reddit.com+9zerorez.com+9zerorez.com+9.

  3. Extraction with the Zr™ Wand, a proprietary device that uses high-powered suction to recover water quickly, enabling faster drying times—typically just 4–8 hours zerorez.com+1zerorez.com+1.

  4. Optional fiber protection, using a barrier spray that enhances stain resistance and helps prolong carpet life linkedin.com+9zerorez.com+9zerorez.com+9.

Zerorez also holds the Carpet & Rug Institute’s Platinum Seal, confirming exceptional soil and moisture removal with gentle handling of carpet fibers zerorez.pissedconsumer.com+15zerorez.com+15zerorez.com+15.

🌟 Services Offered

In addition to carpet cleaning, Zerorez franchises provide:

They operate over 1,500 home visits per day, supported by thousands of employees across multiple countries zerorez.com.

✅ Strong Points

🗣️ User Feedback

Positive Experiences

  • On Reddit:

    “They cleaned the carpet in our attic … Completely removed a bunch of stains the previous company couldn't.” zerorez.com+11reddit.com+11zerorez.com+11
    “I’ve used them twice and love them. Their carpet installation is fine too … Excellent service.” reddit.com+1houzz.com+1

  • From Yelp/Houzz and company testimonials:
    Customers consistently praise the fast drying, cheerful technicians, and pet‑safe products yelp.com.

Criticisms

  • Some cyber reviews note a common industry pain point: upselling and inconsistent pricing

  • A PissedConsumer page reports a 1.7‑star satisfaction rating based on 114 reviews, citing bait‑and‑switch pricing and poor service zerorez.pissedconsumer.com.

  • One Reddit user—speaking from experience as a carpet cleaner—observed that Zerorez does use alkaline surfactants despite marketing claims houzz.com+15reddit.com+15zerorez.com+15.

🏭 Company Profile & Culture

  • Founded by Gaylord Karren and John Hopkins—Houston property managers whose innovation stemmed from recognizing the harmful effects of soap residue in traditional cleaning zerorez.com.

  • Over time, Zerorez has filed several patents and expanded via franchising into a multinational presence zerorez.com+1zerorez.com+1.

  • The LinkedIn page lists 501–1,000 employees, with active hiring, internal promotion and roles in marketing and operations .

🧭 Final Verdict

Zerorez occupies a unique space in the cleaning industry—a science-based, eco-conscious alternative that combines innovative methods with customer-centric policies. Many customers love the residue-free, fast-drying clean and courteous service. However, like many franchises, outcomes can vary depending on franchisee execution, and a few customers report dissatisfaction with pricing or upselling.

✔️ Ideal for: households with pets, kids, or allergy sensitivities; those seeking eco-friendly, non-chemical clean methods and fast results.

⚠️ A note of caution: Ensure clear pricing and service expectations upfront with your local franchise to avoid possible discrepancies.

TL;DR

Zerorez revolutionizes cleaning with patented Zr™ Water and residue‑free systems. Accredited by the CRI and backed by glowing reviews, it offers a rapid, non-toxic clean ideal for modern households—though vigilance on pricing is wise.

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